to download a copy of our Dispute Resolution brochure
If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Credit and Investments Ombudsman (CIO). CIO independently and impartially resolve disputes between consumers and participating credit services providers (including Cashfirst).
Send your correspondence to:
Credit and Investments Ombudsman
PO Box A252,
South Sydney NSW 1235
Phone: 1800 138 422
Web Site: www.cio.org.au