Complaints

Mon, 13/04/2015 - 07:51 -- playhouse

PLEASE HELP US IMPROVE OUR SERVICE TO YOU

Cashfirst strives for best practice in providing quality service to its customers. We know that sometimes things don’t go as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Click here to download a copy of our Dispute Resolution brochure

CUSTOMER RESOLUTION

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Credit and Investments Ombudsman (CIO). CIO independently and impartially resolve disputes between consumers and participating credit services providers (including Cashfirst). 

Send your correspondence to:

Credit and Investments Ombudsman

PO Box A252,

South Sydney NSW 1235

 

Phone:  1800 138 422

Web Site: www.cio.org.au